European Roaming Allowance

Thanks for your Help on this Tyler c

Hi, is this still valid?

"Use Your Full UK Data Allowance at No Extra Cost!From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. 

Hi ​@Ross1975 

Just to let you know, your EU roaming data limit is 30GB. If you want to use more than that, you’ll need to increase your bill cap.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma, thanks for your quick response. The ID mobile website is showing conflicting and confusing information

​@Ross1975 

From my understanding, roaming data in Europe is capped at 30GB. However, to be absolutely sure and to check whether there are any specific limits applied to your account, I’d recommend getting in touch with our customer service team via live chat. They’ll be able to confirm this for you.

Regards,

Gemma M

The iD Mobile Social Media Team

Thanks Gemma. My monthly allowance resets tomorrow. With the 30gb roaming allowance also reset from this date?

Hi ​@Ross1975 

Yes, that’s correct. All your allowances reset on the same date each month.

Regards,

Gemma M

The iD Mobile Social Media Team

Last time i was in europe i took advantage of this promotion where do I stand today in france and itsly is it still unlimited as i have an unlimited plan or is it back to 30gb per month

Hi ​@Greenboy98,

Thanks for getting in touch.

Kindly note that your roaming allowance for Europe is limited to 30GB. Once this limit has been reached, you will need to increase your bill cap to continue using data services.

Below are the steps to change your bill cap:

To change your iD Mobile bill cap, log in to the iD Mobile app or online account and navigate to the "Bills" section. Select "Manage bill cap," adjust the slider or enter a new amount, and tap Save/Confirm to immediately update your spending limit. This feature allows you to control out-of-plan charges. 
 

Regards,

Gemma M

The iD Mobile Social Media Team

Ok thanks for confirming the promotion has ended

Hi ​@Greenboy98,

Thank you so much for getting in touch, please get in touch with us if you require further assistance.

Thanks,
Hosai