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every time i try make landline call or send a text i have to use data? i checked coverage ans it said i was fine before joining even the internet is so slow now on my phone what can i do?

  • May 23, 2025
  • 4 replies
  • 45 views
Teelou
New Contributor

Need help why are my “unlimited calls and unlimited texts” having to use data it said I would have good coverage when I checked before joining and says I have a signal when I try but it fails?  Everything is slower now and drags even when it says I have a signal!? 

    4 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • May 23, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • May 23, 2025

    Hi ​@Teelou - calls and texts won’t use data, can I ask what you mean by they are using date please?

    Have you tried a reboot of your handset?

    Had the links ​@MZone  sent helped at all?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Teelou
    New Contributor
    • Teelou
    • Author
    • New Contributor
    • May 23, 2025

    Hi no sorry the links didn’t help as I said I checked mobile devices and if my area is covered before joining and when I try make a call it’s as if the line is dead and then it suggests “use data to call” so I do same with text messages 

    thanks so much for your replies 

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • May 23, 2025

    OK ​@Teelou 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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