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Excessive high data usage

  • August 1, 2024
  • 1 reply
  • 100 views

Moira Pettigrew
Community Member

The last couple of months I have had to buy an add on as my 1GB allowance wasn't enough. Last night I was advised I had used 80% of the 1GB so I upgraded my package to 8GB. Overnight my usage is showing 2.9GB used and I hadn't used phone. Why is my data going down so quickly when my phone usage is not showing anything excessive.

 

1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1857 replies
  • August 5, 2024

Hey @Moira Pettigrew,

I’d recommend following this guide to see what is using up your Mobile Data:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-check-data-usage-on-my-samsung-galaxy-device/

Thanks.