Community Member

Question

Exclamation mark at my signal bar but its showing that there is signal

Forum|Forum|2 months ago
July 1, 2026
1 reply
5 views

Hi looking for some help. I have just switched to ID mobile and transferred my number over. I received a text saying that the number had been switched however, I cant make or receive calls as my signal bar has an exclamation mark on it. I have reset the phone, turned airplane mode on and off. How do I sort this as I go away tomorrow and need my phone when I am away.

iD Mobile Employee

Hi @Kjmci,

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

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