Most mobile provider have this system in place one would if thought a loyal customer would get a reduced few or cost. Having said that when I was with Virgin Mobile beore the went to  Vodafone and then O2 I would get a rebate back onto into may account when I had no service or problem with the service. EE on the other hand would reimburse my my monthly payments each time their network was downnor fault, but Also I spoke to them to reduce the cost I was paying as a loyal customer and they did so. I would pay the discount cost advertised at the time and in some case a much lower monthly cost. ID Mobile it much more difficult to negotiate a deal as ID mobile dont have such mean to negotiate. Some time your able to via the sales line but it pot luck if you get a decent sale agent that listen to you and act on the information, from what I've read on the community.

I guess it's their way (iD Mobile) to draw in new customers and new revenue Im just saying.

Hope you do manage to get a reduction on your plan.. 

Joe

Hey there ​@Skezza, I’ve just responded to your other post now.

Thanks,

Tyler

Thanks for your reply ​@Tyler it was even more expensive over the phone

Hi ​@Skezza 

It looks like my colleague is replying via your other post to us. 

Please keep replies to one place as this helps to reduce response wait times for you :) 

Nat