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facetime and imessage not working

L
New
 Contributor

I need my messaging and FaceTime. All settings are correct but still not working after buying new handset

Best answer by Lu Piggott

Thank you for responding so swiftly.

update: spoke to id mobile last night, advised me to go to Curry’s to get a free sim. Got to Curry’s this morning and a lovely young chap took my phone, went to my settings, relocated his on my phone and hey presto… success! 
 

 

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    4 replies

    WelshPaul
    Platinum 
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    • WelshPaul
    • Platinum 
Contributor
    • 3080 replies
    • May 22, 2025

    Okay ​@Lu Piggott, perhaps these steps might help.

    1. Sign out of your Apple ID. Head to Settings → Messages → Send and receive, then tap your Apple ID email at the top and tap "Sign out".
    2. Turn off iMessage. Head to Settings → Messages and toggle it off.
    3. Restart your phone.
    4. Turn iMessage back on. Go to Settings → Messages and toggle iMessage on.
    5. Sign into your Apple ID. Head back to Settings → Messages → Send and receive, then tap "Use your Apple ID for iMessage".
    6. Check your carrier settings are up to date. As a last ditch attempt, head to Settings → General → About. Just hang about on this screen for around 60 seconds. If an update to your carrier settings is available, you'll see a pop-up appear.

    If nothing sorted your issue, you'll probably need to contact Apple Support so they can look into your issue.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1376 replies
    • May 23, 2025

    Hi ​@Lu Piggott  sorry to hear you had trouble with this.

    I hope the information kindly shared by ​@WelshPaul  helps, but if you need further assistance, please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New
 Contributor
    • Lu Piggott
    • Author
    • New
 Contributor
    • 1 reply
    • Answer
    • May 23, 2025

    Thank you for responding so swiftly.

    update: spoke to id mobile last night, advised me to go to Curry’s to get a free sim. Got to Curry’s this morning and a lovely young chap took my phone, went to my settings, relocated his on my phone and hey presto… success! 
     

     

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1376 replies
    • May 23, 2025

    Oh fab, that's great to hear ​@Lu Piggott 

    If you ever need anything else, please give us a shout!

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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