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faulty phone is broken i had it past 30 days though

  • June 30, 2026
  • 1 reply
  • 7 views

My phone is faulty 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 2, 2026

Hi ​@chloebar20,

 

We're sorry to hear you're having issues with your phone.

 

If you believe the handset is faulty, we'd recommend taking it to Currys (if it was purchased there) or contacting the manufacturer directly so they can assess the device and advise on any repair or warranty options.

 

Alternatively, you can contact our Customer Service team via Live Chat, who'll be happy to review your account and advise on the next steps.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team