Final bill

  • 11 June 2021
  • 2 replies

Hello, can you please clarify why I have been charged 10£ for the billing period 26th of May to 25th of June and then again 5.59£ from the 9th of June to the 25th of June as final bill? I did not have any outstanding charges. Also, why  have I been suddenly locked out from my ID app? 

2 replies

Userlevel 6
Badge +2

You should log in to your ID Mobile account and view your bills to find out what these extra charges are for. If you can’t gain access to your online account, speak to a live agent by clicking on the link below:


Click on the “Launch live chat” button and enter your information. Once you're connected to the ID Mobile chatbot type the word “Agent” and select “Customer services” option and you will be connected to a live agent. (Live Chat are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.)


If you’d rather wait, a member of the forum staff will be along at some point and they will able to help you further as only someone with account access can help you. 🙂

Userlevel 3
Badge +7

Hi @Andreame,

Sorry to hear about the issues with your billing.

Did you manage to talk to our Live Chat Team or would you like assist here?