I’ve found my welcome email but my transaction number doesn’t start with a 4, and I can’t use it to fill in the switch my number/PAC code Can anyone help please? Thanks!

Have a look at this guide here:

Ive already followed that and that's what sent me to post here.

Finding my transaction number | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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