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finding my usage.

  • September 7, 2024
  • 3 replies
  • 103 views

Why can't I find my usage and why when it rollers over does it not keep adding up.

I have had this account for about 5 months now, I know my usage is very low.

However,  it never rolls over past 16 g. Why is that.

Best answer by Tyler

Hey there @Phil Martin, sorry to hear that.

 

If your usage isn’t showing, then we’d recommend contacting our live-chat, who can advise on any usage queries you have from your past 30-days of usage:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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3 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • September 10, 2024

Hey there @Phil Martin, thank you for reaching out.

 

You should be able to find your usage via logging into the iD Mobile app.

 

How can I manage my data usage?

We've made it really easy for you to keep a track of your data usage.

Just log into the iD App or the iD Account area and you'll be able to see exactly what you've used.

You can also monitor your usage by calling 7777, where you'll be able to listen to your available allowances through the automated service.

Some devices have a data usage monitor to alert you when you reach a certain amount of data used. This is a useful feature that helps you to set limits yourself, but if you do decide to use them we strongly recommend that you set them slightly below your actual allowance limit as they don't always track completely accurately.

 

https://www.idmobile.co.uk/help-and-advice/faq#:~:text=Just%20log%20into%20the%20iD,allowances%20through%20the%20automated%20service.

 

If you require further assistance, then we can view the previous 30-days of usage only. If so, please contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

 

 


  • Author
  • New
 Contributor
  • 1 reply
  • September 10, 2024

Hi Tyler, I'm afraid my app does not give me any of the options you have mentioned .

I see no usage at all. So other than ringing 7777

There's nothing showing.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • Answer
  • September 11, 2024

Hey there @Phil Martin, sorry to hear that.

 

If your usage isn’t showing, then we’d recommend contacting our live-chat, who can advise on any usage queries you have from your past 30-days of usage:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler