Skip to main content
Solved

For the past week, been unable to connect to ID mobile. Are my settings correct?

  • September 23, 2024
  • 2 replies
  • 331 views

Can anyone help me please?  I have an iPhone 15 which has always been great with ID Mobile but for the past week, when out and about, I just can’t connect.  Can someone please tell me what I am doing wrong.  I’ve attached some screenshots of my setup.  I am using IOS18 but I had the problem before updating.

 

Best answer by Tom

Hi @Paul Loseby 

 

Sorry to hear this, have you tried a network settings reset since issues began?


Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

View original

2 replies

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8225 replies
  • Answer
  • September 26, 2024

Hi @Paul Loseby 

 

Sorry to hear this, have you tried a network settings reset since issues began?


Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom


  • Author
  • Active Contributor
  • 9 replies
  • September 26, 2024

Many thanks Tom.  Just done that.  I really appreciate your advice.

Kindest regards

Paul