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  • April 3, 2025
  • 2 replies
  • 10 views
pointless
New Contributor

what are you ment to do when the agent take over 6 mins to reply to every message and your a single dad with disabled children trying to deal with a time sensative matter

Best answer by Tom

Hi ​@pointless 

 

I’m sorry you had this experience, sometimes our agents will need some more time to respond, we’d appreciate your patience.

 

Tom

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • April 3, 2025

    Agents are handling multiple callers at any one time.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • Answer
    • April 4, 2025

    Hi ​@pointless 

     

    I’m sorry you had this experience, sometimes our agents will need some more time to respond, we’d appreciate your patience.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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