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pointless
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 Contributor

what are you ment to do when the agent take over 6 mins to reply to every message and your a single dad with disabled children trying to deal with a time sensative matter

Best answer by Tom

Hi ​@pointless 

 

I’m sorry you had this experience, sometimes our agents will need some more time to respond, we’d appreciate your patience.

 

Tom

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2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 462 replies
  • April 3, 2025

Agents are handling multiple callers at any one time.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • Answer
  • April 4, 2025

Hi ​@pointless 

 

I’m sorry you had this experience, sometimes our agents will need some more time to respond, we’d appreciate your patience.

 

Tom