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Found a Particle Under Camera Glass on My New Honor Magic 7 Pro - What Should I Do?

2 months ago
February 6, 2025
1 reply
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vladcbnn
Community Member

Hey everyone,

I just got a new Honor Magic 7 Pro on a contract, and I recently noticed a small particle under the camera glass. I've checked carefully, and it's definitely inside, not just dust on the surface. Since this phone is IP69-rated, I wasn't expecting anything to get inside the sealed camera module.

Has anyone else experienced this issue with Honor phones or any other flagship devices? Since I got it through a contract, do you think the retailer/ carrier will replace it, or will they try to send it for repair? I'd prefer a replacement since the phone is brand new. I'm still within the 14 days return window. I bought from the idmobile website and it's not a scratch, if you look from different angles you can see the particle.

Appreciate any advice on how to handle this!

Best answer by Daz_S

Hi there @vladcbnn

Hmm, an interesting conundrum. By definition it would likely be classed as a manufacturing defect and thus if it was direct from iDM then this applies

I purchased from idmobile.co.uk or via the iD Mobile telephone sales team.
If your phone develops a fault within 30 days of purchase, simply chat to us and we'll arrange an exchange.

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Daz_S
Gold Contributor
1627 replies
Answer
2 months ago
February 6, 2025

Hi there @vladcbnn

Hmm, an interesting conundrum. By definition it would likely be classed as a manufacturing defect and thus if it was direct from iDM then this applies

I purchased from idmobile.co.uk or via the iD Mobile telephone sales team.
If your phone develops a fault within 30 days of purchase, simply chat to us and we'll arrange an exchange.

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