Hello,
Today have received a letter stating that a Direct Debit has been set up in my name.
I did not register for this, it contains details about the phone number, service user number and reference.
Please can someone help?
I think this is a fraud letter.
Thank you.
Best regards,
Best answer by andewhite
Hello
That’s not great news.
If you haven’t done so, you should contact your bank to get the DD stopped.
To deal with this quickly on the iD side, your best bet is their Live Chat service at:
https://www.idmobile.co.uk/live-chat
The system has iD agents 9am to 8pm Mon-Fri and 9am to 6pm weekends.
To avoid the annoying 24/7 chat-bot you need to type “talk to a person”.
If you’re happy to wait, an iD employee to send you a private message in this forum (iD community).
Good luck!
I can now confirm that this is identity theft.
I have received another letter from another company where someone has attempted to take credit in my name.
Please can I get some assistance to ensure that this ID Mobile account that has been created in my name is closed?
+26Hello
That’s not great news.
If you haven’t done so, you should contact your bank to get the DD stopped.
To deal with this quickly on the iD side, your best bet is their Live Chat service at:
https://www.idmobile.co.uk/live-chat
The system has iD agents 9am to 8pm Mon-Fri and 9am to 6pm weekends.
To avoid the annoying 24/7 chat-bot you need to type “talk to a person”.
If you’re happy to wait, an iD employee to send you a private message in this forum (iD community).
Good luck!
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Will
Hey
I have now spoken via live chat and the case is being investigated.
Thank you for the help :)
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