Today have received a letter stating that a Direct Debit has been set up in my name.
I did not register for this, it contains details about the phone number, service user number and reference.
Please can someone help?
I think this is a fraud letter.
Best answer by andewhite
That’s not great news.
If you haven’t done so, you should contact your bank to get the DD stopped.
To deal with this quickly on the iD side, your best bet is their Live Chat service at:
The system has iD agents 9am to 8pm Mon-Fri and 9am to 6pm weekends.
To avoid the annoying 24/7 chat-bot you need to type “talk to a person”.
If you’re happy to wait, an iD employee to send you a private message in this forum (iD community).