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Fraud letter in my name - scam?

  • 13 September 2021
  • 6 replies
  • 78 views

Userlevel 1

Hello,

Today have received a letter stating that a Direct Debit has been set up in my name.

I did not register for this, it contains details about the phone number, service user number and reference.

Please can someone help?

I think this is a fraud letter.

Thank you.

Best regards,

icon

Best answer by andewhite 15 September 2021, 10:38

Hello @danw90,

That’s not great news.

If you haven’t done so, you should contact your bank to get the DD stopped.

To deal with this quickly on the iD side, your best bet is their Live Chat service at:

https://www.idmobile.co.uk/live-chat 

The system has iD agents 9am to 8pm Mon-Fri and 9am to 6pm weekends.

To avoid the annoying 24/7 chat-bot you need to type “talk to a person”.

If you’re happy to wait, an iD employee to send you a private message in this forum (iD community).

Good luck!  

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6 replies

Userlevel 1

I can now confirm that this is identity theft.

I have received another letter from another company where someone has attempted to take credit in my name.

Please can I get some assistance to ensure that this ID Mobile account that has been created in my name is closed?

Userlevel 1

Please can an Employee respond?

Please I’d like to get this investigated ASAP.

Userlevel 4
Badge

Hello @danw90,

That’s not great news.

If you haven’t done so, you should contact your bank to get the DD stopped.

To deal with this quickly on the iD side, your best bet is their Live Chat service at:

https://www.idmobile.co.uk/live-chat 

The system has iD agents 9am to 8pm Mon-Fri and 9am to 6pm weekends.

To avoid the annoying 24/7 chat-bot you need to type “talk to a person”.

If you’re happy to wait, an iD employee to send you a private message in this forum (iD community).

Good luck!  

Userlevel 6
Badge +8

Hi @danw90,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

Userlevel 1

Hey @Will ,

I have now spoken via live chat and the case is being investigated.

Thank you for the help :)

Userlevel 6
Badge +8

Oh cool,

 

Thanks for letting us know @danw90.

 

Will

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