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getting started with iD Mobile

  • July 22, 2025
  • 9 replies
  • 90 views
J
Active Contributor

Yesterday I contacted the community regarding the porting issue I had on my 3 handsets from Vodafone to iD Mobile and Natalie replied saying the process could take upto 10 pm last night - it is now 24hours since the activation date and I am still unable to send SMS to the other handsets without getting an error message although those messages seem to go through.

I have tried turning off both imessage and facetime and shutting down the handsets and restarting and switching both on again - I keep getting an error message on the “old” phone number which is on the handset now saying the “an error occurred during activation try again” I have tried it and still no joy.

 

Can you please help me in trying to overcome this issue and finally get the handsets up and running 100%?

 

Best answer by andewhite

Your Vodafone SIM card should have been deactivated, after the number you wanted to keep was transferred to iD Mobile, ​@JoaqAlex. 

If you used your ‘new’ iD SIM card in your iPhone before your number was ported to iD, the Apple iMessage servers sometimes fail to detect the Apple devices has been linked to a different mobile number. 

These community articles might help.

    9 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • July 22, 2025

    Have you checked the phone number is correct in the Phone app settings on your iPhone, ​@JoaqAlex? 

    For iOS 18 try, Settings > Apps > Phone > My Number. 

    Forum member (non-iD).
    J
    Active Contributor
    • JoaqAlex
    • Author
    • Active Contributor
    • July 22, 2025

    Hi there,

    yes the old ported Vodafone number is there and is correct; I just received a separate email from iD Mobile saying that the switch to id Mobile is happening today by 10 pm rather than yesterday as per the texts I got from iD Mobile - could this be the reason I am still unable to send imessages and SNS without an error message??

     

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • July 22, 2025

    Is the iD SIM the only SIM / eSIM in your iPhone, ​@JoaqAlex? 

    Does your ‘old’ Vodafone SIM still work?

    Have you tried restarting the iPhone with your iD SIM?

    Forum member (non-iD).
    J
    Active Contributor
    • JoaqAlex
    • Author
    • Active Contributor
    • July 22, 2025

    the iD sim is the SIM on our 3 handsets now; we have not tried the old Vodafone SIMs - should we do that and put them back in??

    Yes we have restarted the handsets many times during yesterday with the new iD SIMs FYI.

    Let me know if we should re-use the Vodafone SIMs

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • Answer
    • July 22, 2025

    Your Vodafone SIM card should have been deactivated, after the number you wanted to keep was transferred to iD Mobile, ​@JoaqAlex. 

    If you used your ‘new’ iD SIM card in your iPhone before your number was ported to iD, the Apple iMessage servers sometimes fail to detect the Apple devices has been linked to a different mobile number. 

    These community articles might help.

    Forum member (non-iD).
      J
      Active Contributor
      • JoaqAlex
      • Author
      • Active Contributor
      • July 22, 2025

      OK noted - I’ll wait until 10 pm tonight and try again

        Tyler C
        iD Mobile Employee
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        • Tyler C
        • iD Mobile Employee
        • July 23, 2025

        Hey there ​@JoaqAlex, we hope that ​@andewhite was able to help.

         

        Have you restarted your phone this morning and is it working now?

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        J
        Active Contributor
        • JoaqAlex
        • Author
        • Active Contributor
        • July 23, 2025

        hi Tyler,

         

        Yes it is all good now - all seems to have all finally through last night just after 10 PM.

         

        Thanks your and your colleague’s suggestions.

          Tyler C
          iD Mobile Employee
          Forum|alt.badge.img+24
          • Tyler C
          • iD Mobile Employee
          • July 26, 2025

          We’re glad to hear all is sorted ​@JoaqAlex!

           

          Thanks,

          Tyler

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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