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gift card (gift)

  • February 23, 2025
  • 4 replies
  • 62 views
Z
New
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  • Z_30
  • New
 Contributor
  • 1 reply

When I upgraded my phone I got a curry’s gift card as a gift. It arrived yesterday but when I’ve checked the balance it says something has gone wrong. So I tried phoning and the automated service said it was “inactive”. Anyone got any ideas? 

    4 replies

    MZone
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    • MZone
    • Platinum 
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    • 1045 replies
    • February 23, 2025

    You need to use the iD online Live Chat service, to speak to a customer adviser ​@Z_30   

    The advisers work until 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Z
    New
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    • Z_30
    • Author
    • New
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    • 1 reply
    • February 23, 2025

    Thank you, I gave them a message and I’ve been told to go into store to inform them about it being inactive. Thank you for your response 

    MZone
    1 person likes this
    • MZone
      MZone
    MZone
    Platinum 
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    • MZone
    • Platinum 
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    • 1045 replies
    • February 23, 2025

    Let us know how you get on as a few people on here with the same issue. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2118 replies
    • February 24, 2025

    Hello ​@Z_30 

     

    Thank you for getting in touch. 

    We are very sorry to hear this has happened. 

    Please do let us know how you get on and if you require any further assistance. 

     

    Nat 

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