Gift Card Inactive | iD Mobile Community
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Gift Card Inactive

  • April 7, 2025
  • 3 replies
  • 17 views

Hi there, I have a £50 gift card and when I try to use it, it says gift card is inactive

Thanks Martin 

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • April 8, 2025

Hey there ​@charlied1987, we’re sorry to hear that

 

When did you receive the voucher please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • April 8, 2025

Hi there it was delivered on the 3rd of April

Thanks Martin 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • April 8, 2025

Hi ​@charlied1987,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash