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New Contributor
August 2, 2025
Question

Gift Card issue with Giftcloud not responding

  • August 2, 2025
  • 7 replies
  • 351 views

Hi,

Puchased a sim here in March and was supposed to get an amazon gift card but it didn’t track. I contacted Gift cloud. Told to wait 120 days. Contacted after 120 days. They asked for details of transaction which I provided. They have since ceased communication. I have tried recontacting them several times but no response. Please advise on what to do in this case.

Thanks.

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    7 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    August 4, 2025

    Hi ​@ahijo  I am sorry to hear this.

    This promotion is ran by them and not ourselves. I would advise to contact them further and ask for this to be escalated.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ahijoAuthor
    New Contributor
    August 4, 2025

    Hi Sian,

    Not sure if you fully read my initial message.

    I am not getting any response from them.

    And the promotion was on IDmobile website.

    So what do I do now since they are not responding to my emails?

    Any other way of contacting them?

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    August 4, 2025

    We do not issue the voucher ​@ahijo  

    When an order is processed through Gift Cloud, they track the purchase and send the voucher. This isn’t something we have any control over.

    It could be that the sale was not tracked correctly, they could have your details incorrect, we have no way of knowing from here.

    You can contact them here - How do I contact Giftcloud? – Giftcloud

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ahijoAuthor
    New Contributor
    August 5, 2025

    Hello,

    They've finally replied. They want the order number. I can't find it. I only have the transaction number which is different. Where do I get this order number please.

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    August 6, 2025

    That's good to hear they have replied ​@ahijo 

    The order number will be on your order confirmation email you received from us.

    If you no longer have this, please let us know.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ahijoAuthor
    New Contributor
    August 6, 2025

    Hi. I no longer have it.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 7, 2025

    Hi there ​@ahijo, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.