Hi,
Puchased a sim here in March and was supposed to get an amazon gift card but it didn’t track. I contacted Gift cloud. Told to wait 120 days. Contacted after 120 days. They asked for details of transaction which I provided. They have since ceased communication. I have tried recontacting them several times but no response. Please advise on what to do in this case.
Thanks.
+19Hi
This promotion is ran by them and not ourselves. I would advise to contact them further and ask for this to be escalated.
Hi Sian,
Not sure if you fully read my initial message.
I am not getting any response from them.
And the promotion was on IDmobile website.
So what do I do now since they are not responding to my emails?
Any other way of contacting them?
+19We do not issue the voucher
When an order is processed through Gift Cloud, they track the purchase and send the voucher. This isn’t something we have any control over.
It could be that the sale was not tracked correctly, they could have your details incorrect, we have no way of knowing from here.
You can contact them here - How do I contact Giftcloud? – Giftcloud
Hello,
They've finally replied. They want the order number. I can't find it. I only have the transaction number which is different. Where do I get this order number please.
+19That's good to hear they have replied
The order number will be on your order confirmation email you received from us.
If you no longer have this, please let us know.
+24Hi there
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Thanks,
Tyler
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