Hi ​@ahijo  I am sorry to hear this.

This promotion is ran by them and not ourselves. I would advise to contact them further and ask for this to be escalated.

Hi Sian,

Not sure if you fully read my initial message.

I am not getting any response from them.

And the promotion was on IDmobile website.

So what do I do now since they are not responding to my emails?

Any other way of contacting them?

We do not issue the voucher ​@ahijo  

When an order is processed through Gift Cloud, they track the purchase and send the voucher. This isn’t something we have any control over.

It could be that the sale was not tracked correctly, they could have your details incorrect, we have no way of knowing from here.

You can contact them here - How do I contact Giftcloud? – Giftcloud

Hello,

They've finally replied. They want the order number. I can't find it. I only have the transaction number which is different. Where do I get this order number please.

That's good to hear they have replied ​@ahijo 

The order number will be on your order confirmation email you received from us.

If you no longer have this, please let us know.

Hi. I no longer have it.

Hi there ​@ahijo, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler