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gift query

  • June 6, 2025
  • 4 replies
  • 20 views

Hello

 

I did a plan upgrade with a £50 Currys gift card. Do you know how I obtain this please it didn't say on the purchase page. Is it emailed or posted to me? When would this be?

 

Many thanks 

Kayleigh 

4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 6, 2025

Was this the offer, ​@Kayjenner

 


  • Author
  • New Contributor
  • June 6, 2025

No it was just a £50 Currys gift card for renewing my plan to 24 months 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 6, 2025

Ah, okay ​@Kayjenner

If your SIM only 24-month contract voucher was offered through your My iD Account online or the iD app, probably best to have a web chat with the iD customer service team about your voucher.

The iD advisers work until 8pm on weekdays (6pm at weekends). 

Tell the 24/7 iD chatbot that you’d like to “talk to a person”. 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • June 7, 2025

Hi ​@Kayjenner  did you get sorted with this, or do you still need assistance?