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gift query

  • June 6, 2025
  • 4 replies
  • 20 views
K
New Contributor

Hello

 

I did a plan upgrade with a £50 Currys gift card. Do you know how I obtain this please it didn't say on the purchase page. Is it emailed or posted to me? When would this be?

 

Many thanks 

Kayleigh 

    4 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • June 6, 2025

    Was this the offer, ​@Kayjenner? 

     

    Forum member (non-iD).
    K
    New Contributor
    • Kayjenner
    • Author
    • New Contributor
    • June 6, 2025

    No it was just a £50 Currys gift card for renewing my plan to 24 months 

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • June 6, 2025

    Ah, okay ​@Kayjenner. 

    If your SIM only 24-month contract voucher was offered through your My iD Account online or the iD app, probably best to have a web chat with the iD customer service team about your voucher.

    The iD advisers work until 8pm on weekdays (6pm at weekends). 

    Tell the 24/7 iD chatbot that you’d like to “talk to a person”. 

    Forum member (non-iD).
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • June 7, 2025

    Hi ​@Kayjenner  did you get sorted with this, or do you still need assistance?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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