HI ​@adele2002,

We're sorry to hear you're having trouble with your Samsung Watch.

As you've already tried a different charger and the issue is still happening, we'd recommend contacting Samsung directly. They'll be able to assess the watch and advise on the available repair or replacement options under the manufacturer's warranty.

We hope you're able to get it sorted quickly.

Regards,

Gemma M

The iD Mobile Social Media Team

I have no receipt of the watch,  and my account on the app doesnt show proof of delivery or any evidence of me receiving the offer/items 

so not sure they would do anything,  can you offer advise if how I find proof if delivery? 

Hi ​@adele2002,

Thanks for getting back to us.

Can we just check whether you received an email from Samsung after you claimed the offer? This would usually contain confirmation of your claim and may include details of the watch or its delivery.

If you did receive this email, it may be enough for Samsung to locate your claim and assist you further.

Regards,

Gemma M

The iD Mobile Social Media Team