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Question

gifted watch not long in used has stopped charging

  • June 27, 2026
  • 2 replies
  • 9 views
A
New Contributor

i received a free samsung watch when I joined ID mobile,  not had it long but its not charging properly,  tried a new charger and still doesnt ,  can this be replaced?? 

    2 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 28, 2026

    HI ​@adele2002,

     

    We're sorry to hear you're having trouble with your Samsung Watch.

     

    As you've already tried a different charger and the issue is still happening, we'd recommend contacting Samsung directly. They'll be able to assess the watch and advise on the available repair or replacement options under the manufacturer's warranty.

     

    We hope you're able to get it sorted quickly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • adele2002
    • Author
    • New Contributor
    • July 1, 2026

    I have no receipt of the watch,  and my account on the app doesnt show proof of delivery or any evidence of me receiving the offer/items 

    so not sure they would do anything,  can you offer advise if how I find proof if delivery? 

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