giga consumption

Hi ​@Shahzada 

Sorry to hear this, the consumption showed in the iD Mobile app wouldn’t be live updated, however it wouldn’t be showing more consumed than it actually has. It may be worth adjusting your device settings to not allow things like updates over data, not downloading as much etc.

It’s worth noting that if you’re moving to 5G where you previously had only 4G, you may be using a lot more quicker than previously.

Tom

Hi Tom, thanks for your response, measures you have mentioned, I do have checked, the reason why I say so is that you know there are apps other than ID mobile which tell you the data consumed. Figures are different.

Previously, I was on three, and data shows daily consumption which wasn't so high like now, i have doubts that ID uses some method of doubling the data, it was in practice somewhere in past with three too. If you use an unlimited data plan, you can notice it easily.

I would still like to have some clarification from ID mobile, I have just started with them,  I want to be worry less as 120 giga is not something which you consume in 10 days, and my app says I have used in these 4 or 5 days around 40 giga. That's means rest will be finished in next 10 days, and there starts the game, pay more to have more. ...,.... I will simply look for other options .... 

Hi ​@Shahzada 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom