I was using my phone while charging it few days ago and a green line appeared at the bottom of the screen and the bottom side of the phone was really hot I bought my Google pixel pro 7 on 12 of April 2023 and I'm still paying it out with a 24 month sim contract this the phone is in mint condition aways used protector and case but now it's not functioning proper and I'm still paying for it. When the phone cools down the line gets less visible but when it heets up it gets bigger. Who should I contact to fix this?
Answer
hardware issue, pixel 7 pro
Best answer by andewhite
Just sends me to Carphone Warehouse Repair Page and what em I suppose to do there I can't even find my model phone there ...
Sorry
You could always contact Google for support with your device.
They’ve got a UK online support page.
https://support.google.com/pixelphone?hl=en-GB&ctx=locale&sjid=5279576260431116038-EU#topic=7078170
Perhaps ask for assistance with “check warranty eligibility” on this page.
This topic has been closed for replies.
+26This might be an option,
This is just a link that sends me to another link and not really anyone that is helpful to explain what I have to do , where is the support?
Just sends me to Carphone Warehouse Repair Page and what em I suppose to do there I can't even find my model phone there ...
+26Just sends me to Carphone Warehouse Repair Page and what em I suppose to do there I can't even find my model phone there ...
Sorry
You could always contact Google for support with your device.
They’ve got a UK online support page.
https://support.google.com/pixelphone?hl=en-GB&ctx=locale&sjid=5279576260431116038-EU#topic=7078170
Perhaps ask for assistance with “check warranty eligibility” on this page.
Yes I've done that with Google and they ask me to send them the phone for repair that will take 5-10 days, cheers
+26Send it to Google yourself or take it to your local Curry’s store and they will send it off for repair to Google on your behalf. Those are your options.
A pain, yes. But your probably looking at a faster turn around time if you send it to Google yourself.
+24Hi
Welcome to the Community!
It looks like
If you require further assistance, please get back to us.
Kash
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
