Have been given a new ID number rather than old number transferred?

Your old EE number won’t switch to iD unless you have selected a switch date, @LRey. 

Whenever you buy a new iD plan, you get a new connection to the iD network, which always comes with a new number.

Thank you for replying. I’ve never switched before so was unsure what to do. Can you please advise what I need to do next in order to get my old number back.

Regards

If you’ve given iD Mobile your PAC from EE, at the time of purchase, best to contact iD customer service for assistance now, @LRey. 

You can only contact iD support online, with the Live Chat service being the quickest way.

Tell the 24/7 iD chatbot that you want to “speak to a person” - you may need to repeat this a few times.

The iD advisers work between 9am - 8pm on weekdays.

🤞

• How do I switch to iD Mobile from another network provider using a PAC or STAC? F.A.Q.

Hey there @LRey, welcome to Community!

I hope that @andewhite’s advice was able to help. If you still need assistance with your port, please do let us know.

Thank you,

Tyler

If the iD advisor processed your PAC before the cutoff time (17:30) last Friday, your port should happen today, @LRey. 

If not, then it should happen tomorrow (25th June).

You’ll know when iD Mobile have begun working on your switch, because your old service provider’s SIM will stop working.

Hi thanks for that, fingers crossed be nice to get sorted finally 👍🏼

Quick update: Now gone past 6pm on advised completion day and unfortunately nothing to report. The above screenshot was around 09:50 on Thursday June 20th so would have thought plenty of time to process the port? Hopefully it gets sorted soon, starting to regret leaving EE now despite the monthly bill saving. 

If your ‘old’ EE SIM card still works, then iD haven’t even begun your switch, @LRey. 

Sounds right, still operating on dual aim at the mo

Perhaps the iD adviser hasn’t actually scheduled the switch to take place on the date you requested, @LRey.  

Hi, if you see above screenshot, the first 1 in this thread it was the ID adviser telling me that they did this on Thursday after I got in touch with them 

Okay @LRey, I saw the screen-shot.

Did you get a transcript of your chat with the iD adviser? 

Despite what iD Mobile advised, they don’t appear to have begun work on your switch. 

I didn’t, unfortunately. I guess I will need to follow up on this again tomorrow; what a pain 

Another update, see screenshot of transcript. Basically the initial customer advisor I spoke to had not done their job and have been told it will be sorted by 6pm today. I wait with bated breath

Not sure the chat advisers can say - with certainty - your port will be completed by 6pm, unless they speak to the iD Mobile switching team. 

Anyway, good luck @LRey.

🤞

Yes I thought that was a bit odd? Hmm we will wait and see! Thank you!

Hey there @LRey, are you still waiting on your port completion?

Thanks,

Tyler

Hi there @Tyler, seemingly sorted however I did get the offer of having my monthly payment credited due to the poor service received however this isn’t showing on my first bill due next week nor on my “Next bill so far” due in August? Any help with this please.

Regards

Liam

Hey there @LRey, when credited, this may not automatically show on the app/bill until the bill is taken.

Did the credit come off your bill in the end?

Thanks,

Tyler