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New Contributor
June 30, 2026
Question

have you contract with ID switch from those phone kept number but getting phone calls on my switched over number that text messages come through on the temporary number from ID why

  • June 30, 2026
  • 3 replies
  • 19 views

I've kept my previous number on taking out the new contract however I do not get text messages on it I only get text messages sent on the temporary number not the number that I use for telephone calls

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@Danny id,

     

    I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings
       

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

     

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

     

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Danny idAuthor
    New Contributor
    July 11, 2026

    Hi tried that no difference still can't use RCS even after setting new(old) number only connects to the ID temp number 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 12, 2026

    Hi ​@Danny id,

     

    We're sorry to hear that the issue is still ongoing.

     

    As you've already tried the troubleshooting steps and there's been no change, we'd recommend contacting our Customer Service team via Live Chat to request a replacement SIM, as this may help resolve the issue.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    If the issue persists after replacing the SIM, the team will be able to investigate further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.