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Question

have you contract with ID switch from those phone kept number but getting phone calls on my switched over number that text messages come through on the temporary number from ID why

  • June 30, 2026
  • 3 replies
  • 7 views

I've kept my previous number on taking out the new contract however I do not get text messages on it I only get text messages sent on the temporary number not the number that I use for telephone calls

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 2, 2026

Hi ​@Danny id,

 

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

 

For Android:

  • Open Settings
  • Tap General Management
  • Tap Reset
  • Select Reset network settings
     

For iPhone:

  • Go to Settings
  • Tap Phone
  • Tap My Number
  • Delete the old number
  • Enter the new number
  • Tap Save

 

Then follow these steps to refresh iMessage:

  1. Go to Settings
  2. Tap Messages
  3. Turn iMessage OFF
  4. Go to Settings > General
  5. Tap Reset
  6. Choose Reset Network Settings
  7. Once your iPhone restarts, go back to Settings
  8. Tap Messages
  9. Turn iMessage ON again

 

Your iPhone should now recognise the new SIM and verify your number.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • Author
  • New Contributor
  • July 11, 2026

Hi tried that no difference still can't use RCS even after setting new(old) number only connects to the ID temp number 


Gemma M
iD Mobile Employee
Forum|alt.badge.img+15
  • iD Mobile Employee
  • July 12, 2026

Hi ​@Danny id,

 

We're sorry to hear that the issue is still ongoing.

 

As you've already tried the troubleshooting steps and there's been no change, we'd recommend contacting our Customer Service team via Live Chat to request a replacement SIM, as this may help resolve the issue.

 

You can contact them here: https://www.idmobile.co.uk/live-chat

 

If the issue persists after replacing the SIM, the team will be able to investigate further.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team