Hi ​@Lauren Baillie 

We’re sorry to hear this.

Where did you purchase the contract from?

We would also recommend taking a look at this link: https://community.idmobile.co.uk/free-gifts-cashback-gift-cards-195/i-ve-not-received-my-free-gift-cashback-or-gift-card-what-should-i-do-61165#I%E2%80%99ve+not+received+my+Gift+Card.

Anika

Hi Anika, direct from ID mobile I purchased the contract. I’ve spoken with Avuyile this morning who has emailed the claims team so am waiting to hear from them. 

Hi ​@Lauren Baillie 

Thank you for letting us know. 

We would recommend waiting for a response from the Claims team.

Anika

I had similar to above, though I’ve now heard back that my order wasn’t tracked.

In the sea of phone providers I thought I’d give IDMobile a go and the offer of a voucher made it worthwhile. From the early days the signal has been atrocious, especially in comparison to other providers and if not in a contract waiting for a voucher I would not have paid for a second months worth.

Without the prospect of a voucher, consider me burnt. I will not use IDMobile again and will recommend others to keep clear. Better to get a one month rolling SIM provider than be stuck in a 12 month contract with poor signal. I’m going to pay the contract off in one lump sum and move to 1pmobile, who are much better as they piggyback off EE

Hi ​@cb123456 

I’m sorry to hear that, it sounds like you purchased through a third party who offered a gift card, is that correct?

If so, we’d recommend speaking to that third party directly.

All iD Mobile plans have a cooling off period in which you’d be able to return your plan should you be unhappy with the signal, was this an option you’ve considered?

Tom

I have just upgraded and it say claim a Chromebook. But there is no instruction on how to do it atall. And when I go on the site to claim it the Samsung chromebook deal now showin. Does anyone know how to claim it ? 

Hi ​@Generalh91 

Thank you for the above message, you can claim for the Chromebook via the below link:

Claims must be submitted by 01/11/2025 23:59 at https://www.samsungoffers.claims/galaxygift2025

All participants must claim within 30 days of purchase. Offer is non-transferable and there is no cash alternative. Maximum 1 Claim per Promotion Product purchase.

If the purchase is returned, ‘Samsung Galaxy Chromebook Go’ must also be returned.

Please feel free to get in touch if you have any further issues. You can also reach us via Live Chat at https://www.idmobile.co.uk/live-chat or by phone on 0800 049 2376.

Michael Z

I have tried that already but says I’m not eligible for it. I will try again this is so confusing 

Hi ​@Generalh91 

Did you process the upgrade between 20/08/2025 - 02/10/2025 for these participating phones:

Samsung Galaxy S25 Plus, Samsung Galaxy S25 Ultra, Samsung Galaxy S25 Edge, Samsung Galaxy Z Fold7 or Samsung Galaxy Z Flip7 

Michael Z

Yes I got the Samsung galaxy edge and my order was done on the 01/10/2025

Hi there ​@Generalh91, what details are you entering when you try to claim?

Thanks,

Tyler

Is there a number I can phone to speak to someone about it ?