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Lauren Baillie
New Contributor
New Contributor
June 13, 2025

havent recieved gift card and ID saying they cant find it

  • June 13, 2025
  • 12 replies
  • 201 views

Has this happened to anyone else? I didn’t receive my gift card despite this being offered when I took out the contract and now ID are saying they can’t find a gift card under my email (despite the fact it clearly shows this email address on my ID account) and therefore I won’t be getting one?! Im wondering if this is just a ploy to get sign ups.

    12 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 9, 2025

    Hi there ​@Generalh91, what details are you entering when you try to claim?

     

    Thanks,

    Tyler

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    New Contributor
    October 9, 2025

    Is there a number I can phone to speak to someone about it ?