The network operator would normally add the IMEI of the stolen device to a block-list, ​@alan179.

What did iD advise when you reported your device was stolen?

Unfortunately, there are several block-list databases and network operators don’t necessarily use each block-list.

I provided my IMEI number so the SIM was blocked and a new one provided - that’s it.

I’m now being told by the insurance company that the phone/device is showing as ‘unblocked’ and I need to provide proof that it is blacklisted by July 30.

Thanks andewhite! 

Hi ​@alan179 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika