Hello
I'm still struggling to make and receive calls and I'm not getting a direct answer as to whether the issue has been resolved. I use my phone for work and this is causing a lot of frustration.
+12HI
What phone do you have?
Is it on the Approved Handsets list for use with the VoLTE (4G) network?
https://www.idmobile.co.uk/help-and-advice/approved-handsets
Have you recently moved to iD Mobile? ‘Your switch can happen anytime between 10am-6pm on your chosen date. You'll also receive a text from us as soon as your number has been transferred to iD’.
Have you checked the coverage for your area?
https://www.idmobile.co.uk/help-and-advice/coverage
When you say ‘I'm still struggling to make and receive calls’ does this mean you are unable to do both or is it an intermittent problem?
Can you still use your data and send/receive texts?
Do you VoLTE enabled on your phone? You need to connect to LTE (AKA VoLTE - Voice over LTE) to make/receive calls. 4G is only a label given to the 4th Generation network but LTE is the type of connection used.
Hopefully with this information someone should be able to help you further if non of this advice helps x
+24Hey there
We recently had a call outage last week, that’s now been resolved.
Are you still having issues please?
Thanks,
Tyler
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