I received a new iPhone, but the SIM card wouldn’t work in it from the day it arrived. After spending weeks speaking to different members of staff and following all the troubleshooting steps I was given, I was eventually told to return the phone for an exchange. As a result, I have been without a working phone for over a month.

I was also told that the cost of returning the handset would be reimbursed, but I have now been informed that this will not be paid. In addition, I was advised by iD Mobile staff that my phone bill would be covered due to the issue, yet I have still had to pay my monthly charges and have now been told I will not be reimbursed.

Given the amount of time, inconvenience and conflicting information I have received throughout this process, I do not feel that the £10 compensation offered is reasonable. What do I do?