I signed up for ID mobile E-SIM only. I have been sent 2 invoices now but am unable to access my account as I don't have my mobile number or have my account number. I've tried the chatbot but can't speak to a human as I can never get past needing to put in the details I don't have! I am stuck. I’ve checked my emails and I have the invoices i’ve been sent and a feedback email but I simply don’t have the email opening the account. I can see the last 4 numbers of my mobile number and my account in the emails but nothing more. Please someone help me. Its driving me insane!
Question
Help accessing my account
Hi
That sounds incredibly frustrating. I’m sorry you’ve been stuck in that loop. We definitely don’t want you feeling locked out of your own account.
Please reach out to us via our social media channels (Facebook or Instagram), Live Chat; https://www.idmobile.co.uk/live-chat or by emailing socialqueries@idmobile.co.uk with the following:
Your full name
Postcode
The email address you used to sign up
Once we have that, we can help locate your account, confirm your mobile number, and get you access sorted, without you having to go round in circles with the chatbot.
~Marquerita
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
