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Community Member
February 9, 2026
Question

Help accessing my account

  • February 9, 2026
  • 2 replies
  • 50 views

I signed up for ID mobile E-SIM only.  I have been sent 2 invoices now but am unable to access my account as I don't have my mobile number or have my account number.  I've tried the chatbot but can't speak to a human as I can never get past needing to put in the details I don't have!  I am stuck.  I’ve checked my emails and I have the invoices i’ve been sent and a feedback email but I simply don’t have the email opening the account.  I can see the last 4 numbers of my mobile number and my account in the emails but nothing more.  Please someone help me. Its driving me insane!

    2 replies

    iD Mobile Employee
    February 9, 2026

    Hi ​@jonnieboy ,

     

    That sounds incredibly frustrating. I’m sorry you’ve been stuck in that loop. We definitely don’t want you feeling locked out of your own account.

    Please reach out to us via our social media channels (Facebook or Instagram), Live Chat; https://www.idmobile.co.uk/live-chat or by emailing socialqueries@idmobile.co.uk with the following:

    Your full name

    Postcode

    The email address you used to sign up

     

    Once we have that, we can help locate your account, confirm your mobile number, and get you access sorted, without you having to go round in circles with the chatbot.

     

    ~Marquerita

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    Decembersangel72
    Gold Contributor
    Gold Contributor
    February 15, 2026

    Hi ​@jonnieboy 

    The quickest way to determine the number is to call/text another phone, using the SIM in question, and it will show up.

     

    The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday).

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

    Good Luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.