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help cant reach anyone

  • 26 August 2020
  • 5 replies
  • 51 views

I have got a new phone and need a new sim from you to go in it, I have tried ringing and constantly get cut off, your online chat doesnt work.

 

I pay you every month!! Please please send me a new sim 

 

 

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Best answer by Will 28 August 2020, 16:15

Hi @Marjorierbishop,

 

I’ll drop you a Private Message now so that we can take some details and get you that new SIM card sent out.

 

Will

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5 replies

Userlevel 4
Badge +6

Hi @Marjorierbishop,

 

I’ll drop you a Private Message now so that we can take some details and get you that new SIM card sent out.

 

Will

I can’t get hold of anyone either and need to cancel a contract because my son has lost his phone and I don’t have the account log in details - it’s so frustrating!!! It’s a sim only deal and is out of contract, can I just cancel the direct debit?

Userlevel 6
Badge +8

Hi @sarabricusse 

Have you responded to the private message we sent you the other day?

If not, click your profile on here and you’ll be able to open that up and we’ll help you further there.

Thanks.

I have not received any private message, there is nothing in my profile. Why is it so impossible to communicate with someone on this..?!

 

Userlevel 7
Badge +9

Hello @sarabricusse, I can confirm you’ve been speaking to us with your last reply just under an hour ago via PM where we’ve resolved the issue for you.

Mohammed

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