help changing number

Hi @Jamie Wright,

Unfortunately, it isn't possible to move a number directly from one iD Mobile account to another iD Mobile account. We'd require a PAC code from another network to move a number to an account.

In this case, you may be able to try the following triangle port method;

1) Get a PAC code for the number you wish to keep.

2) Purchase a Pay As You Go (PAYG) SIM from any OTHER network.

3) Give your PAC code to the new PAYG SIM provider to transfer your number from iD Mobile to the PAYG network.

4) Once it's been transferred over, this sends your number to the new network on PAYG and cancels your old contract with us automatically, the final bill will be sent via email.

5) Once the number has fully transferred to the PAYG network allow 24 hours and then request a PAC code from them.

6) Transfer your number to the new iD Mobile plan via PAC code at the link below, once the transfer is fully complete your PAYG SIM will be disconnected and the desired number will be on the new iD Mobile account.

https://switching.idmobile.co.uk

Note; With a new iD Mobile account, you'll need to register a new iD Mobile app/website account to using an email address that hasn't been used previously to register.

Kash

I need help changing my phone number as I am getting people phoneing me and leaving voice mail messages as this as been going on since the 22nd of February up till  today as  have had to phone the police as I am waiting for a phone to come back from the police officer thank-you. 

Hi ​@Paul Gaskell,

Welcome to the Community!

Sorry to hear that and we can certainly look at changing the number free of charge if you have a crime reference number.

Without a crime reference number, number changes are £25.

Please let us know and we can PM you.

Kash

I need number change 

I need change my number please 

Hey there ​@Alison Childs, we hope the advice from ​@WelshPaul was able to help.

Please let us know if any further questions.

Thanks,

Tyler