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Help me please!

WelshWife
Active Contributor

I have found it enormously difficult to get onto this site to ask this question (see image below)

For most of the time since I signed up about in early March I have had this image.

Requesting a new password has never ever been successful, as I have never received an email with a reset password from ID mobile and I can only access this ID community through Facebook.

It is a small price to pay for 45 GB of data and unlimited calls and unlimited texts for signing up for 24 months, so I don’t really mind, but would like to get this sorted out eventually.

 

Please can someone help me?

 

Thank you

WelshWife

 

    3 replies

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2255 replies
    • April 2, 2025

    Hi ​@WelshWife 

     

    Thank you for getting in touch with us here on the community. 

    I am very sorry to hear you are experiencing issues accessing the page. To confirm, is it the community page you have issues with? 

    The image was removed as it included personal details. 

     

    Thanks, 

     

    Natalie 

    WelshWife
    Active Contributor
    • WelshWife
    • Author
    • Active Contributor
    • 6 replies
    • April 2, 2025

    Yes it is exactly that. I can only access the community pag through Facebook. I have a VPN installed on my phone. Is that the problem do you think?

     

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8408 replies
    • April 3, 2025

    Hi ​@WelshWife 

     

    A VPN may be affecting this, it’ll be worth turning it off.

     

    Tom

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