Skip to main content

help my son card will not read in my phone since senor to load esim

  • February 10, 2025
  • 1 reply
  • 11 views

I had a software update and tried to load an ESim which failed. 

Now it says sim card not loaded

I have tried both slots

Did hard reset

Did network reset

No network available to select

Says sim unknown

Unknown number 

 

Sim works fine in other phones don't want to do full phone reset if there is a fix

1 reply

Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2277 replies
  • February 15, 2025

Hi ​@STroller70 

 

Thank you for getting in touch with us here on the community.

We are sorry to hear of the issues you are experiencing with service. 

 

The eSIM is a digital SIM and not a physical SIM card so you would download this on to the handset via the email. 

If you currently have a previous SIM in the phone, we would recommend removing this. 

 

Can you please confirm if you have received the email with the eSIM on. 

 

Thanks, 

 

Nat