Skip to main content
Question

Help needed - My A51 Samsung is not connecting to Data network.

  • July 28, 2020
  • 1 reply
  • 25 views
vnsamle
Community Member

Hi all,

I would appreiciate some help. My A51 says ‘unable to connect’. I can’t make network calls or use 3g/4g when out and about.

I have looked on-line and can’t find anything.

 

Thank you

This topic has been closed for replies.

1 reply

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • July 28, 2020

We’re sorry to hear this @vnsamle, when was it this first started happening?

Have you tried the phone in various locales?  (i.e not just at home)

Have you restarted your phone in the past 24 hours?

Could we get your current postcode to check for any known issues with your local masts?

Thanks

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perks banner
Terms & ConditionsAccessibility statement