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Help please

WelshWife
Active Contributor

Since I installed ID mobile on my iPhone, I have been able to use it only on rare occasions but I can use WhatsApp when I am walking far away from home in our rural idyll. I try and make calls using ID mobile from home and the call ends as soon as is dialled, there is no ringing tone.

 

But when I immediately call the same number from our landline is rings and is answered. 🤬.

My husband has Three on his mobile  which works perfectly from home. 🤬

Our market town has WiFi but it doesn’t work for me 🤬

I have two numbers on my mobile data, one is my chosen number that I brought over from EE and the other is one assigned to me by ID mobile .

 

i need to sort this out. There is something wrong

 

PLEASE HELP

 

Thank you

Pinned reply

May 24, 2025

​@WelshWife I think you have deleted the iD eSIM instead of the EE eSIM. Delete that eSIM off the phone so you have no eSIM’s whatsoever and then order a replacement iD eSIM and install it. Also check your SIM card slot on the side of your iPhone as you may have a physical EE SIM card in that. If so remove it. You’re getting no coverage cause the eSIM/physical SIM showing in the picture is the EE one and that’s been disconnected!

 

    7 replies

    MZone
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    • MZone
    • Platinum 
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    • 1203 replies
    • May 23, 2025

    You need to delete the EE eSIM as you no longer use that since the number has ported over to iD. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshWife
    1 person likes this
    • WelshWife
      WelshWife
    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1225 replies
    • May 23, 2025

    Hi ​@WelshWife  have you managed to delete the EE SIM as ​@MZone  suggested? 

    Has this helped?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshWife
    1 person likes this
    • WelshWife
      WelshWife
    WelshWife
    Active Contributor
    • WelshWife
    • Author
    • Active Contributor
    • 6 replies
    • May 24, 2025

    Thank you, but how do I delete the EE e-sim?

     

     

    WelshWife
    Active Contributor
    • WelshWife
    • Author
    • Active Contributor
    • 6 replies
    • May 24, 2025

    Dear MZone and Sian

    I have deleted the eSIM personal number given by ID mobile, and now have one chosen number that I brought over from EE. Yet checking the Network provider on Settings, it shows it is still EE. What on earth is going on? I pay ID mobile but it shows EE.

    Yours in some desperation . Any help given is very much appreciated.

    WelshWife

     

    WelshWife
    Active Contributor
    • WelshWife
    • Author
    • Active Contributor
    • 6 replies
    • May 24, 2025

    I’ve been to see the mobile phone expert in town. He said there is a problem with the network coverage, it is better if I get a physical SIM from ID mobile. So thank you MZone and Sian for your help.

     

    WelshWife

    MZone
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    • MZone
    • Platinum 
Contributor
    • 1203 replies
    • May 24, 2025

    ​@WelshWife I think you have deleted the iD eSIM instead of the EE eSIM. Delete that eSIM off the phone so you have no eSIM’s whatsoever and then order a replacement iD eSIM and install it. Also check your SIM card slot on the side of your iPhone as you may have a physical EE SIM card in that. If so remove it. You’re getting no coverage cause the eSIM/physical SIM showing in the picture is the EE one and that’s been disconnected!

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4130 replies
    • May 26, 2025

    Hey there ​@WelshWife, it looks like you have deleted the iD SIM instead of the EE one as advised by ​@MZone, so you’ll need to request a replacement SIM card via the instructions on the link sent above by ​@MZone.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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