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Help please I cant change direct debit details

  • July 1, 2024
  • 1 reply
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  • Community Member

Hi everytime I try to change my direct debit details it says error I am no currently with the bank I was using before how can I change it please 

Best answer by Tom

Hi @Gift 

 

Sorry to hear this, please ensure that your banking details match exactly that of the details used in the iD Mobile app/website (Name, address etc).

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
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  • July 16, 2024

Hi @Gift 

 

Sorry to hear this, please ensure that your banking details match exactly that of the details used in the iD Mobile app/website (Name, address etc).

 

Tom