Hi ​@iilexn,

Thanks for getting in touch.

When you change your Direct Debit payment date, the change doesn't take effect immediately. It applies from your next billing period, so if there was already a payment due, it would still be collected on the original date.

Because your billing period has changed to align with your new payment date of the 2nd, your next billing month will be longer than usual. During this extended billing period, your line rental and allowances are pro-rated, which means your next bill will likely be higher than normal as it covers a longer period.

Your Direct Debit may also be taken up to 3 working days after your nominated payment date due to the Direct Debit process.

Regards,

Gemma M

The iD Mobile Social Media Team

this is what it says on my bills so will it go out on that date or will it come out for this month as ive not paid this month.

Hi ​@iilexn,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai