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Question

Help required re phone calls: signal dropping and consistent echo

  • February 25, 2021
  • 1 reply
  • 30 views
S
Community Member

I transferred to ID in December.  Since then there has been a consistent echo on the line.  Either I can hear an echo of myself speaking or ther person I am speaking to is getting an echo at their end.  Also, regularly getting cut off from calls.  Desperately needing help as I need the phone to keep in touch with vulnerable relatives! Can anyone assist?

Coverage in my area is meant to be fine.

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1 reply

Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • 2173 replies
  • February 26, 2021

Hi @Sjc2020 

We are sorry to hear this. Have you tested the sim in another phone? We would like you to do this so we can eliminate if this is a fault on your phone? 

Thanks

 

-Mohsin

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