Help required re phone calls: signal dropping and consistent echo

  • 25 February 2021
  • 1 reply

I transferred to ID in December.  Since then there has been a consistent echo on the line.  Either I can hear an echo of myself speaking or ther person I am speaking to is getting an echo at their end.  Also, regularly getting cut off from calls.  Desperately needing help as I need the phone to keep in touch with vulnerable relatives! Can anyone assist?

Coverage in my area is meant to be fine.

1 reply

Userlevel 5
Badge +4

Hi @Sjc2020 

We are sorry to hear this. Have you tested the sim in another phone? We would like you to do this so we can eliminate if this is a fault on your phone?