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help with bill

  • August 28, 2024
  • 1 reply
  • 34 views

My bill is normally £34.99 but it’s coming up my recent bill is £66

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • August 30, 2024

Hey there @Meganrosewhite, welcome to Community!

 

Firstly, have you changed your direct debit date? If so, your bill this time-around would’ve been a longer billing period, therefore being charged more:

 

https://www.idmobile.co.uk/directdebit

 

If that isn’t the case, then please contact our live-chat for further assistance:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler