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Question

help with insurance claim and esim

  • June 23, 2026
  • 1 reply
  • 3 views
A
Community Member

I dropped my phone on a boat trip

in Turkey into the sea. I need to claim insurance. I require proof of purchase and  proof I have stopped services. I also need to request a new eSIM how do I do all of this 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 23, 2026

    Hi ​@Archie123,

     

    We're really sorry to hear that you have lost your phone whilst you were in Turkey.

     

    For both a replacement eSIM and assistance with obtaining a proof of purchase for your insurance claim, you'll need to contact our Customer Service team via Live Chat.

     

    They'll be able to:

    • Arrange a replacement eSIM for you
    • Assist with a proof of purchase request
    • Help with any account-related documentation you may need for your insurance claim

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    We hope you're able to get everything sorted quickly, and if there's anything else we can help with, please let us know.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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