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HIGH BILL


Why is my bill so high , I have just upgraded and it’s well over the amount it was suppose to be? 

Best answer by andewhite

Sarahjane1993 wrote:

I don’t know it doesn’t say , I have just upgraded and looked on my online bill and it says 85 when it said it was 65 ? How come it is £20 more is there anyone I can talk too? 

This community article should help, ​@Sarahjane1993

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andewhite
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What is the time interval of the high bill, ​@Sarahjane1993

Is it 1-month, or for a longer time period? 


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  • June 20, 2025

I don’t know it doesn’t say , I have just upgraded and looked on my online bill and it says 85 when it said it was 65 ? How come it is £20 more is there anyone I can talk too? 


WelshPaul
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Pro rata billing. Your bill does say what you’re being billed for, read the dates. 


andewhite
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  • June 20, 2025
Sarahjane1993 wrote:

I don’t know it doesn’t say , I have just upgraded and looked on my online bill and it says 85 when it said it was 65 ? How come it is £20 more is there anyone I can talk too? 

This community article should help, ​@Sarahjane1993


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  • June 20, 2025

It doesn’t say nothing I carnt find anything to explain this .

PRO RATA BILLING? does this basically mean first bill is always high? 
why that much of ho £20 is surely not necessary 


Tyler C
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  • June 23, 2025

Hey there ​@Sarahjane1993, pro-rata bills are when you change plan, and it’s a mixture of your old plan and new plan cost for the first month only. The link sent by ​@andewhite summarises this.

 

Thanks,

Tyler