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honor 400 pro redemption

  • June 5, 2025
  • 4 replies
  • 849 views

Calvin Rogers
Community Member

I bought the new honor 400 pro, it comes with a few free items, watch, ear clip and a speaker, I've usedy IMEI number and followed the steps but nothing is worlikg. 

Best answer by DanielJordan1979

@Calvin Rogers Did you get it work in the end? I just redeemed my wife's, and I had difficulty, until I realised I had to put "iD Mobile" in exact case, not "ID Mobile" to get to the next stage. I hope this helps?

4 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • June 5, 2025

Okay ​@Calvin Rogers, have you reported this issue at the Honor redemption site? 

https://www.honor-redemption.co.uk/support/ 


Forum|alt.badge.img+22
  • iD Mobile Employee
  • June 5, 2025

Hi ​@Calvin Rogers 

 

Thank you for getting in touch. 

I am sorry to hear of the issues you are facing. 

To confirm, have you not received the items or are is it that they are not working?

 

Natalie 


@Calvin Rogers Did you get it work in the end? I just redeemed my wife's, and I had difficulty, until I realised I had to put "iD Mobile" in exact case, not "ID Mobile" to get to the next stage. I hope this helps?


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 5, 2025

Thank you for your support ​@DanielJordan1979.

 

Kind regards,

Tyler