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Question

How are new customers supposed to get support from this company?

  • April 17, 2025
  • 1 reply
  • 41 views
U
Community Member

Hi. Are there any tricks people know of to be able to talk to an actual human at ID mobile? I recently placed an order for an esim. I have received the welcome email and it has been several days but I’m yet to receive the e-sim.

The online chat is completely useless for me as I just get stuck in a loop as I don’t have a phone number for the ID sim yet.

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • April 17, 2025

    Hi ​@UnhappyCustomer82 

     

    The eSIM should be in another email sent around the same time as the Welcome email, have you checked junk/spam?

     

    We’re available on live chat, Facebook, Twitter and here on community for general support.

     

    Tom

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