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How can I block withheld numbers?

  • January 22, 2025
  • 7 replies
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anyusername2025
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I am writing to request assistance with blocking withheld numbers from calling me and having these calls automatically diverted to my voicemail.

I understand that this requires contacting my network provider to implement the change. However, I’ve found it extremely challenging to reach ID Mobile’s support team. I’ve spent over 30 minutes navigating your support options, only to find none of them relevant to my issue. It’s become increasingly frustrating, as there doesn’t seem to be an accessible way to contact a live chat agent for support.

For context, I intentionally use a traditional “brick” phone rather than a smartphone. This is a deliberate choice, but it does mean that I rely on simple, effective solutions for managing my calls. Although I have a brick phone, it has features that some of the smart phones don't. Unfortunately, I receive a high volume of cold calls due to my number being publicly available in the past for work purposes, which is why this issue is particularly urgent for me.

Could you please provide clear guidance on how I can reach the right team to resolve this matter?

Best answer by andewhite

Maybe you need a smartphone after all, ​@anyusername2025

Most smartphones allow you to create a list of blocked contacts, on the phone. Blocked callers are then diverted to voicemail (assuming you’d activated your mobile service provider voicemail service).  

To speak with an iD adviser via iD Live Chat, just tell the 24/7 chatbot you’d like to “talk to a person”.

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andewhite
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  • January 22, 2025

Maybe you need a smartphone after all, ​@anyusername2025

Most smartphones allow you to create a list of blocked contacts, on the phone. Blocked callers are then diverted to voicemail (assuming you’d activated your mobile service provider voicemail service).  

To speak with an iD adviser via iD Live Chat, just tell the 24/7 chatbot you’d like to “talk to a person”.


anyusername2025
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  • January 22, 2025

Firstly, thank you for taking the time to reply. It is appreciated. I own an iPhone 13, but it mainly sits in my drawer because I need it for Banking and 2FA and other things like that. I wish I didn't need a smartphone but the way the world is going it's forcing people to own one. But my main phone is this brick phone which has white listing and blacklisting capability. The only thing it seems to like is the unknown numbers feature.

Believe it or not I used to own and run small tech businesses. But I'm not a big fan of them in my personal life. Anyway, the features that I want to on this so-called brick phone. On the iPhone, the only way to Block withheld numbers is either via a third-party app which is often not a great option and frustrating, and the other method by enabling "Silence Unknown Callers". 

I don't just want to silence unknown callers. Both of those options don't seem great for a smart phone. I would like to see if the ID tech or support team can do this for me. Do you have a link to contact this live chat for ID support? The no more help pays that I go to with the knowledge base it's been sending me around the loop.


andewhite
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  • January 22, 2025

Try https://idmobile.co.uk/live-chat, ​@anyusername2025

To speak with an iD adviser via iD Live Chat, just tell the 24/7 chatbot you’d like to “talk to a person”. 

Otherwise, this community article might help you to get in-touch with iD. 


anyusername2025
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  • January 22, 2025

Just as a bit of a feedback. I had the most frustrating experience chatting to the chatbot for God knows how long. The chat ended up going in a loop for a long time. The chat by itself got it's self stuck in a loop. I have installed a few chat bots and configured them myself and this was really terrible.

I eventually got through to an agent and she told me although most network providers may have this feature, ID Mobile does not. If you doubt my experience, I took time date stamped screenshots.

In short, I like the fact the ID Mobile pricing is reasonable. However, if they could get their customer service right, they could be a really good network. I suppose when you pay lower prices, it might mean you get terrible customer service almost like RyanAir type situation. Btw, this is not my first time experiencing terrible customer service with ID mobile. Anyway, thank you for your time today and wish you well.


Kash
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  • January 23, 2025

Hi ​@anyusername2025,

Welcome to the Community!

We’ll certainly pass on your feedback to the relevant team regarding Live Chat.

Is there anything that we can help with here that hasn’t already been addressed/resolved?

Please let us know and we can drop you a PM.

 

Kash


anyusername2025
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  • January 23, 2025

Hi Kash, 

Thank you for your response. I currently have two ID Mobile numbers and accounts, and I was wondering if there’s a way to temporarily pause one of my numbers without closing the account or losing the number. By pausing, I mean suspending the ability to make calls or use the plan until I’m ready to reactivate it.

Having this option would prevent me from needing to cancel the account altogether, helping both me and your company avoid the hassle of losing a customer. Alternatively, if there’s a low-cost plan I could switch to temporarily, I’d be happy to consider that as well.

I initially got the second number as a backup for self-employment purposes, wanting to keep my main number private. While I haven’t used it as much as I’d hoped, I may have plans for it in the near future. That said, it doesn’t make sense to continue paying for a full plan until those plans are in place.

Could you please let me know if there are any options available for this? I’d really appreciate your help.

Thank you for your time and assistance.


Tyler
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  • January 23, 2025

Hey there ​@anyusername2025, thank you for reaching out.

 

Unfortunately, we do not offer contract freezes, we’re really sorry about that.

 

If you're eligible to upgrade/plan change, then of course, you can choose to change to a lower costing plan.

 

But unfortunately we cannot freeze the current plan, and it’ll remain active whether used or not, until changed or cancelled.

 

If you’d like to talk more about contracts, you could call our sales team on 02071391397.

 

Sorry I couldn’t advise more than that here.

 

Thanks,

Tyler