I am writing to request assistance with blocking withheld numbers from calling me and having these calls automatically diverted to my voicemail.
I understand that this requires contacting my network provider to implement the change. However, I’ve found it extremely challenging to reach ID Mobile’s support team. I’ve spent over 30 minutes navigating your support options, only to find none of them relevant to my issue. It’s become increasingly frustrating, as there doesn’t seem to be an accessible way to contact a live chat agent for support.
For context, I intentionally use a traditional “brick” phone rather than a smartphone. This is a deliberate choice, but it does mean that I rely on simple, effective solutions for managing my calls. Although I have a brick phone, it has features that some of the smart phones don't. Unfortunately, I receive a high volume of cold calls due to my number being publicly available in the past for work purposes, which is why this issue is particularly urgent for me.
Could you please provide clear guidance on how I can reach the right team to resolve this matter?
