Solved

How can I cancel a Disconnection request

Hi there, please may my disconnection request be cancelled?

Many thanks

James

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Best answer by Rory 2 August 2020, 10:32

Hi James, glad to hear you’re staying with us :)

Have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section.

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thank you,

Rory

Userlevel 4

+6

Hi James, glad to hear you’re staying with us :)

Have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section.

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thank you,

Rory

I want to speak to a person who can cancel my disconnection request.

Userlevel 7

+9

Hello @Joco

We’ll get someone to PM you so we can get this disconnection cancelled for you as we can’t do this publicly.

Mohammed

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