Hi ​@Maç Kizzy 

Thanks for getting in touch with us here on the community. 

We are sorry to hear your SIM has been lost. 

Have you been able to contact our team via Live Chat? If not, please do let us know and we will be able to assist further. 

Thanks, 

Nat 

I am writing in response to the final demand notice issued on 20th February 2025 regarding my ID Mobile account (Account No. REMOVED). I want to pay the charge.

Due to the loss of my SIM card, I am unable to visit the ID Mobile website, use the mobile app, or contact customer support via idmobile.co.uk/help-and-support.

Please what can I do?

Hey there ​@SonyaL, you can make payment via the automated phone-line, via a non-iD Mobile SIM card. Please follow the below:

You can call our iD Mobile Payment Line on 0333 003 7777

You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]

Select Option 2 for Payments & Billing

Select Option 2 again for Making a payment

Your current balance is [INSERT BALANCE HERE]

You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance. 

If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.

Enter the amount in Pence followed by # to make the payment for this amount.

For example - £10.50 you'd enter 1050 followed by #

You'll hear the amount entered and press 1 to confirm.

Then proceed to make the payment.

Thanks,

Tyler

hi ​@Tyler thank you so much for the reply! You really made my day.
 

now do I cancel the number? When i call and enter my ID customer service pin, they keep making me make a new pin and not reset it. I just reported it lost does that work to suspend the payments 

Hello ​@SonyaL 

Thanks for your reply. 

The SIM being reported as lost does not cancel the account so this would need to be requested. 

We can either arrange for the disconnection or get a replacement SIM arranged for you. 

How would you like to proceed? 

Thanks, 

Natalie