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How can i get transaction number for port, no welcome rmail received


I have been with iD for a year and just referred my wife who has taken a SIM only deal. She has received the SIM but I can’t register the number port from her old provider (Vodafone) as she doesn’t have the transaction number as she didn’t get a welcome email

Best answer by Tyler

Hey there @Jemplus, welcome to Community!

 

As @andewhite kindly suggested, I hope the live-chat were able to assist.

 

If not, please let us know and we can locate your transaction code for you.

 

Thank you,

Tyler

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andewhite
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Contributor
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  • June 15, 2024

Just use the iD Live Chat to submit the PAC, @Jemplus.

Tell the 24/7 chatbot that you want to “talk to a person” - the advisers work until 6pm at weekends.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4126 replies
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  • June 17, 2024

Hey there @Jemplus, welcome to Community!

 

As @andewhite kindly suggested, I hope the live-chat were able to assist.

 

If not, please let us know and we can locate your transaction code for you.

 

Thank you,

Tyler